• Posted 12-Oct-2020

Digital Government: Co-creating innovative public services for citizens and businesses

Efficient and transparent public services have a direct impact on the quality of our lives. The Research Executive Agency (REA) joined forces with Directorate-General Communications Networks, Content and Technology (DG CNECT) and CORDIS to produce the second edition of the publication Digital government: Co-creating innovative public services for citizens and businesses.

The results pack showcases 15 EU-funded projects that have pioneered innovative digital solutions and processes to fully launch Europe’s public services into the digital realm.

The results pack is a thematic collection of research results funded under EU's framework programme for research and innovation Horizon 2020 – Societal Challenges 6. All projects featured in this updated Results Pack are working to bring eGovernment closer to the citizen. The Pack comprises the original 10 articles published in 2019 and five entirely new project articles for 2020, with three of the original 10 also receiving revisions to include exciting new developments since the original publication.

Turning a vision and an ‘action plan’ into action

Delivering innovative eGovernment solutions and applying the principles put forward in the eGovernment Action Plan and Tallinn Declaration are some of the goals of the projects supported by the EU. By funding research, whether it is putting in place technical solutions or encouraging citizen participation, the EU is bringing down the barriers that currently prevent us from exploiting digital technologies to their full potential. Smart urbanisation and the sensors involved, the devices in our pockets, connectivity and cloud services are all powering open, innovative governance that enables people to access services when they need them and how they need them. But the notion of the public as ‘clients’ is also shifting. By harnessing digital tools to their full capacity, the public can become a true partner and, in cooperation with public administrations, can co-create the services that suit them. In this context, European public administrations are interesting showcases for experimenting with new technologies, taking into account privacy, security and ethical concerns. This pack outlines some of the research and innovation actions helping public administrations across Europe to maximise the full potential of Digital Government.

New tools, new approaches

All projects featured in this updated Results Pack are working to bring eGovernment closer to the citizen. The Pack comprises the original 10 articles published in 2019 and five entirely new project articles for 2020, with three of the original 10 also receiving revisions to include exciting new developments since the original publication. The smarticipate project addresses the challenge of getting citizens involved in decision-making while WeGovNow and ENLARGE promote co-production and co-delivery of public services at local level. To improve the uptake of digital services, CITADEL focusses on the needs of public administrators to get insight into why citizens are not using available digital public services. Meanwhile, TOOP, one of our comprehensively updated articles, is piloting solutions to help administrators implement the ‘once-only principle’ by developing a federated technical architecture to connect national registries at the EU level, while SCOOP4C is aiming at simplifying administrative procedures for citizens. Finally, RECAP helps both administrators and farmers alike adhere to the technical demands of the Common Agricultural Policy, saving both time and money, while OpenGovIntelligence pilots the use of Linked Open Statistical Data and the active participation of society and businesses in data sharing.

Source: CORDIS Articles (https://bit.ly/30YAvW5)